Refund and Returns Policy

Effective Date: July 9, 2026

At Carty It Auto, customer satisfaction is important to us. We strive to provide quality vehicles, auto parts, and accessories. Please read our Refund and Returns Policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

• The item received is damaged during shipping.
• You received the wrong product.
• The product has a manufacturing defect.
• The product is unused, uninstalled, and in its original packaging with all accessories and documentation.

Return requests must be submitted within 14 days of receiving your order.

2. Non-Returnable Items

The following items are generally not eligible for return:

• Used or installed auto parts.
• Electrical or electronic components that have been installed or modified.
• Custom-made or special-order products.
• Clearance or final sale items.
• Products damaged due to misuse, improper installation, or normal wear and tear.
• Gift cards or downloadable products, if applicable.

3. Vehicle Sales

If your purchase includes a vehicle, all vehicle sales are considered final unless otherwise stated in writing or required by applicable law. Any concerns regarding the condition of a vehicle should be reported immediately upon delivery or collection.

4. Return Process

To request a return:

1. Contact our customer support team with your order number and reason for the return.
2. Provide photos if the item is damaged, defective, or incorrect.
3. Wait for return authorization before sending the product.
4. Securely package the item and return it according to the instructions provided.

Returns sent without prior authorization may not be accepted.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed using the original payment method. Processing times may vary depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

6. Exchanges

We may offer an exchange instead of a refund when:

• The wrong item was delivered.
• The product arrived damaged.
• The product has a verified manufacturing defect.

Exchanges are subject to product availability.

7. Return Shipping

Customers are responsible for return shipping costs unless:

• We shipped the wrong item.
• The item arrived damaged.
• The product is confirmed to be defective.

We recommend using a tracked shipping service, as we are not responsible for items lost during return transit.

8. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us as soon as possible after delivery. Include your order number and clear photographs of the product and packaging to help us resolve the issue quickly.

9. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the standard return procedure if eligible.

10. Contact Us

If you have any questions regarding our Refund and Returns Policy or need assistance with a return, please contact us using the contact information available on the Carty It Auto website.

We are committed to providing reliable products and excellent customer service while making the return process as simple and transparent as possible.